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The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Appearance | - Create Navigation Sets - Create and implement Workspaces - Configure Customizable Menus - Design Agent Interfaces |
| Topic 2: Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Topic 3: Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
| Topic 4: Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Topic 5: Site Configuration and Administration | - Search priority and keywords - System settings and configuration - Passport configurations - Message templates and variables |
| Topic 6: Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows - Define permissions and access rights |
| Topic 7: Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
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