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The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle RightNow Cloud Service Fundamentals | - Core Components and Navigation - Platform Overview and Architecture |
| Configuration and Administration | - Configuration Settings and Customization - User Roles and Security Management |
| Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Knowledge Management and Content Delivery | - Content Publishing and Maintenance - Knowledge Base Configuration |
| Incident and Service Management | - Incident Lifecycle Management - Workflow and Business Rules |
| Reporting and Analytics | - Data Analysis and Metrics - Standard Reports and Dashboards |
| Customer Portal and Experience Interface | - Self-Service and Knowledge Base Setup - Customer Portal Configuration |
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