Oracle 1z1-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question #1
Which option should you use to create or configure queues?

A. Configuration > Application Appearance > Customizable Menus > Custom Menus
B. Configuration > Application Appearance >Customizable Menus > System Menus
C. Configuration > Site Configuration > Message Bases
D. Configuration > Site Configuration > Configuration Settings

Question #2
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It is triggered by an event that occurs on standard objects only.
B. It can be triggered by an event that occurs on community objects.
C. It is triggered by an event that occurs on the standard objects that are used by queues.
D. It is always triggered from business rules.
E. It is also known as the Object Event Handler.
F. It can be triggered by an event that occurs even on a custom object.
G. It is a PHP script that executes only synchronously.

Question #3
Which three events are available with the JavaScript API?

A. onsaveclose ()
B. onrefresh()
C. ondataupdated()
D. enclose ()
E. onbeforesave ()
F. aftersave()

Question #4
Which two are non-CRUD operations?

A. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
B. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
D. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
F. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

Question #5
Which six actions can have a null value?

A. Set SLAs
B. Set Assigned
C. Set Mailbox
D. Set Disposition
E. Set Product
F. Set Queue
G. Set Fields
H. Set Status
I. Set Category
J. Set Agent

Solutions: