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Avaya 3782X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office Contact Center Architecture & Components | 25% | - Server and software requirements - System components and editions - Licensing model and options |
| Security & Optimization | 10% | - Security best practices - Performance tuning - Troubleshooting methodology |
| Call Routing & Contact Flow | 20% | - Inbound and outbound routing strategies - IVR and self-service design - Queue management and overflow |
| Solution Design & Sizing | 30% | - Scalability and capacity planning - Network and bandwidth requirements - High availability and redundancy |
| Integration & Feature Design | 15% | - Integration with IP Office core - Reporting and analytics planning - Agent and supervisor functionality |
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