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Cisco 642-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operate and Maintain UCCX System | 30% | - System monitoring and reporting - Troubleshooting tools and procedures - Backup and recovery - Upgrades, patches, and license management |
| Topic 2: Design Unified Contact Center Express System | 30% | - Deployment model selection - Capacity planning and sizing - Licensing and ordering - Feature requirements analysis |
| Topic 3: Implement Unified Contact Center Express | 40% | - Integration with Cisco Unified Communications Manager - IP IVR and script development - User and resource provisioning - Software installation and configuration |
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