Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using the Cisco Unified IP IVR in a Cisco Unified Contact Center Enterprise solution, what are three best practices to improve the availability of the solution? (Choose three.)

A) Use Cisco Unified Contact Center Enterprise scripting to control call delivery to Cisco Unified IP IVRs based on available ports or peripheral status.
B) Use the Cisco Unified IP IVR high-availability option.
C) Use the Cisco Unified Communications Manager call forwarding features on CTI route points and devices associated with the Cisco Unified IP IVR.
D) Add multiple duplex or redundant Cisco Unified IP IVRs to create a Cisco Unified IP IVR cluster.
E) Use default scripts in the Cisco Unified IP IVR.
F) Use default labels in the Cisco Unified Contact Center Enterprise routing scripts.

2. You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A) standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
B) standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
C) standalone MOH server using a Cisco MCS 7815 or equivalent
D) standalone MOH server using a Cisco MCS 7835 or equivalent

3. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
B) Include an average of the agent and port count as 375 agents.
C) Include only 350 as concurrent logged-in agents.
D) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.

4. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Logical Partition
B) Call Park and Pickup
C) Join Across Lines and Direct Transfer Across Lines
D) Swap and Cancel

5. Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?

A) The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.
B) The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.
C) The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.
D) The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.

Solutions: