EXIN ITILFND_V4 : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question #1
What is the purpose of the 'problem management' practice?

A. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
B. To protect the information needed by the organization to conduct its business
C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Question #2
What is the customer of a service responsible for?

A. Defining the requirements for the service
B. Using the service
C. Provisioning the service
D. Authorizing the budget for the service

Question #3
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A. Problem management
B. Change enablement
C. Service request management
D. Incident management

Question #4
What are guiding principles?

A. A set of specialized organizational capabilities for enabling value for customers
B. A description of one or more services that help address the needs of a target consumer group
C. Recommendations that help an organization when adopting a service management approach
D. A set of interconnected activities that help an organization deliver a valuable service

Question #5
For which purpose would the continual improvement practice use a SWOT analysis?

A. Understanding the current state
B. Ensuring everyone actively participates
C. Defining the future desired state
D. Tracking and managing ideas

Solutions: