Salesforce AP-203 : Communications Cloud Accredited Professional

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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
C) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

2. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Entitlement
C) Contract Line Item
D) Service Account

3. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Attribute Rules
B) Compatibility Rules
C) Advance Rules
D) Context Rules

4. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
B) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

5. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B) User, Person Account, Billing Account, Service Account, Contacts, Assets.
C) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
D) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

Solutions: