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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Device Lifecycle Management | - Asset management and optimization - Device deployment and onboarding services - Device refresh and retirement strategies |
| Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
| Workforce Computing Services Portfolio | - Managed workplace services - Support and maintenance offerings - Security and endpoint protection services |
| Selling HP Lifecycle Services | - Value-based selling approach - Positioning lifecycle services in sales cycles - Identifying customer requirements |
| HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
A. Identifying things your customer's employees say they're missing in their IT support today
B. Focusing only on asking questions related to services solutions since hardware is separate
C. Actively listening and taking notes
D. Asking leading questions to understand your customers' pain points
E. Assuming all customers need the same set of blueprints to get them where they need to go
Question 2
Question 3
What are the three Priority Services Packages? (Select three.)
A. Priority Management
B. Priority Anytime Access
C. Priority Access
D. Priority Access Plus
Solutions:
| Question 1 Answer: A,C,D | Question 2 Answer: Only visible for members | Question 3 Answer: B,C,D |
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