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HP HP2-N49 : Selling HP Business Service Management Solutions

HP2-N49 real exams

Exam Code: HP2-N49

Exam Name: Selling HP Business Service Management Solutions

Updated: Aug 17, 2026

Q & A: 50 Questions and Answers

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Customer Business Challenges- Identifying customer needs
  • 1. Operational challenges
  • 2. Business pain points
  • 3. Risk and compliance considerations
Business Service Management Fundamentals- Business Service Management concepts
  • 1. Business value of BSM
  • 2. IT service lifecycle
  • 3. Business-driven IT management
HP Solution Positioning- Selling HP BSM solutions
  • 1. Return on investment messaging
  • 2. Competitive differentiation
  • 3. Value proposition
Solution Integration- Integration within HP software portfolio
  • 1. Reporting and analytics
  • 2. Service management integration
  • 3. Automation and orchestration
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Objection handling
  • 2. Cross-selling and upselling
  • 3. Opportunity identification
  • 4. Solution mapping
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Event and operations management
  • 2. Application Performance Management
  • 3. Infrastructure monitoring
  • 4. Service health and availability

HP Selling HP Business Service Management Solutions Sample Questions:

1. HOTSPOT
HP SaaS solutions can help budget challenged customers with three robust offerings in the HP APM space Match the offering to its capability.


2. Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)

A) monitor automation
B) real user monitoring
C) H automation of event correlation
D) log analytics
E) B storage tracking
F) cross-domain reporting


3. What do executive level buyers expect from salespeople when seeking a solution for their business issues?

A) that they can whiteboard the specific solution that will address the specific business issues
B) that they can provide a short and detailed demonstration that clearly shows how to address the business issues
C) that they can clearly show they understand the business issues and can clearly articulate how to resolve them
D) that they can provide customer case studies for ideas to address the business issues


4. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.


5. What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A) modeling virtualized environments prior to rolling them out into production
B) modeling prioritized event calculations by their level of priority
C) a dynamic service model that maps dependencies and relationships in real time
D) an operational service desk system with automated ticket generation


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: B,D,F
Question # 3
Answer: C
Question # 4
Answer: Only visible for members
Question # 5
Answer: C

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