Salesforce AP-209 : Advanced Field Service Accredited Professional

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Salesforce AP-209 Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

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Salesforce Advanced Field Service Accredited Professional Sample Questions:

Question #1
Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?

A. The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill
B. Modify the Scheduling Policy to prefer contractors
C. The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and
'Designated Work' for maintenance work between 9:00 AM and 5:00 PM
D. Create a Service Territory for contractors to ensure that maintenance work is assigned only to them

Question #2
Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

A. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
B. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
C. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
D. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'

Question #3
Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?

A. Use the technician's home address
B. Use the address of the service center that the technician is assigned to
C. Use the customer's address
D. Use the address of the first appointment of the day

Question #4
Universal Containers is starting to test Global Optimization. They see that not all Service Appointments sent into Optimization are being scheduled, which causes large amounts of white spaces for Service Resources who meet all the criteria to be scheduled for the appointments.
Which three actions can an architect take to investigate UC's issues? (Choose 3 options)

A. Review the 'Pinned Statuses' for Global Optimization under 'Field Service Settings'
B. Review the settings within the lightbox when initiating optimization from the Gantt
C. Ensure the default Scheduling Policy is in focus on the Gantt Chart before optimizing
D. Ensure the appointments to be optimized are visible within the appointment list View
E. Enable, configure, and review 'Optimization Insights' on the 'Optimization Request' Object

Question #5
Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

A. Asset Relationship
B. Maintenance Asset
C. Asset Warranty
D. Child Asset

Solutions: